of service


Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using (“the Site”) operated by Studio Box Limited (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at accessing or using the Site, you agree to be bound by these Terms of Service. These Terms of Service set forth the legally binding terms for your use of Studio Box Services. You are only authorized to use the Studio Box Services if you agree to abide by all applicable laws and to these Terms of Service. If you wish to become a Member, you must read these Terms of Service and indicate your acceptance during the registration process.


In order to access some features of the website, you will have to create a Studio Box account. You may never use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account.


BOOKINGS: Pre-book your class online to guarantee your spot. You must be physically present 5 minutes prior to the start of your scheduled class or your spot may be given to a waitlisted client. If you fail to book, we will try our best to find you a space, but cannot guarantee participation in a class.

CANCELLATIONS: Please cancel or switch time slots for booked classes as far in advance as possible, a minimum of 12 hours is required so that we may offer your spot to another guest. You may cancel class through our online system or by calling us directly. If you cancel within the 12 hour window your class or booking will be forfeited.

PERSONAL BELONGINGS: Studio Box is in no way responsible for the safekeeping of your personal belongings while you are present in the studio. We provide padlocks and lockers, but you assume all risk of loss for any of your personal belongings.


By signing up and/or attending classes, events, activities, and other programs and using the Studio Box studio facilities and equipment, you hereby acknowledge that there are certain inherent risks and dangers in the strenuous nature of the Studio Box workout program, and you hereby acknowledge that you have voluntarily chosen to participate in an intense physical exercise program. By signing this document, you acknowledge that you have been fully informed of the strenuous nature of this exercise program and the possibility of adverse physiological occurrences. “Studio Box,” and the “box” icon and other graphics, logos, wordmarks, and designs are trademarks of Studio Box in New Zealand. and/or other countries for which applications are pending. Studio Box’s trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Studio Box.


We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.GOVERNING LAWThis Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with New Zealand law.


We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.We encourage you to review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.


These Terms of Service shall remain in full force and effect while you use the Studio Box Services or are a Member. You may terminate your membership at any time, for any reason, by contacting your local studio directly via phone or email. Studio Box may terminate your membership at any time, without warning, if you breach these Terms of Service. Even after membership is terminated, these Terms of Service will remain in effect.


You acknowledge that Studio Box charges fees for its services, and Studio Box reserves the right to change its fees from time to time in its discretion. If Studio Box terminates your membership because you have breached these Terms of Service, you may not be entitled to a refund of any unused portion of membership or other fees.


When you sign up for member Services, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another member at any time or to disclose your password to any third party. You agree to notify Studio Box immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.


These Terms of Service, together with our Privacy Policy, and any other legal notices published by Studio Box on the website, shall constitute the entire agreement between you and Studio Box. If any provision of these Terms of Service is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Studio Box’s failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. Studio Box reserves the right to amend these Terms of Service at any time and without notice, and it is your responsibility to review these Terms of Service for any changes. Your use of the Studio Box website following any amendment of these Terms of Service will signify your assent to and acceptance of its revised terms.


If you have any questions about these Terms of Service, the practices of Studio Box or its services, or your dealings with this site, please contact us at:

Studio Box
PHONE NUMBER: +64 9 200 1560
ADDRESS: 17 Crowhurst Street, Newmarket, Auckland 1023

These Terms of Service have been updated and effective as of March 1, 2019.


At Studio Box we acknowledge and respect the privacy of individuals. This policy describes the way in which we collect, use, manage and protect your personal information. We are bound by the Privacy Act 1993 and, in particular, the Information Privacy Principles that are set out in the Privacy Act 1993.This Privacy Policy is subject to change. Any changes will be posted our website and will be effective from the time the information is posted.

We may collect and hold personal information provided by you when you open an account and/or purchase a membership for the use of our services and also when you use our services.This information could be from you giving it to us directly, through our website, or by using an APP made available to you as a member.We use the information for the purpose of conducting our business and specifically to deliver services and information to you, to assist you with matters relating to the services we provide to you and other members of the studio, to personalise the user experience, improve our website, process payments, to improve and better understand your preferences, to run a promotion, contest, survey or other feature, to send periodic emails, to notify you of any change to our services or to your membership terms (including fees), and to fulfill our legal and regulatory obligations.


We collect and process personal information about visitors to our website, clients, customers and users of/visitors to our sites.  We do this in order to deliver services to you, deliver merchandise to you when you make a purchase, process payments that you make to Studio Box and learn how to offer you a better product.We may collect and use your personal information for the following purposes, all of which is for our legitimate interest of delivering services and products to you, and/or where it is necessary for the performance of our contract with you:This information is usually collected directly from you. From time to time, where it is unreasonable or impractical to do so, information may be collected from third party service providers or publicly available sources.You may choose not to provide any personal information to us, however as a result we may not be able to provide services to you or inform you of changes to the services we provide or to your membership terms (including fees).


We may use the personal information that you submit to us in connection with the information contained on this page and for direct marketing purposes (including club newsletters). You can opt out of receiving marketing materials by unsubscribing in one of our marketing emails. Unsubscribe methods are consistent with NZ law.We may disclose personal information to third parties however only to meet the purpose for which it was submitted (for example, to process your membership application), to validate the information you provide to us in the course of signing up to and/or using our services, to undertake fee collection services on our behalf, if we are required or authorised by law to disclose the information, if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes; and to protect the personal safety of our staff, other users of our services or the public.We may also disclose your information to our affiliated companies and to any prospective purchasers of us or a substantial portion of our assets.With regard to disposal of your information, we will not hold your information for longer than we need to and when we dispose of it we will destroy paper and electronic copies in a secure way.


You can request access to any of your personal information concerning you at any time. You may also request that we correct or delete your personal information at any time. Any such requests should be made directly by contacting us (see below for details). Please note that your right to gain access to your information will be subject to the relevant exceptions in the Privacy Act and where we process your personal information because we have your consent to do so you may withdraw your consent at any time.  


A cookie is a piece of information that our web server may send to your machine when you visit our Website or use one of our APP's. The cookie is stored on your device, but does not identify you or give us any information about your device. We use cookies to learn more about the way you use our Website or APP (as applicable) and to help us improve your experience of using our Website or APP (as applicable).If you want to erase cookies from your device, block all cookies or receive a warning before a cookie is stored, refer to your browser instructions or help screen to learn more. If you reject the use of cookies, you will still be able to access our Website and APP but please note that some of its functions may not work as well as if cookies were enabled.


We take reasonable measures to protect all personal information stored within our database. However, when providing personal information via our Website or an APP (as applicable), we note that the transmission of information using the Internet is not completely secure. We therefore cannot guarantee the security of data transmitted via our Website or an APP (as applicable) and any such transmission is at your own risk.


Please contact us if you would like to discuss any matters relating to this privacy policyBy providing your personal information to us and/or using our website or app (as applicable), you are consenting to the collection, holding, use and disclosure or that information as set out in this privacy policy. This includes when you contact us by telephone. Our email correspondence with you may be kept as a record of our contact with us, and to enable us to response to any queries you may have.


Studio Box has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.


CCTV is installed at our Newmarket sites, to monitor building security and assist in crime prevention and detection.We operate our CCTV in accordance with the guidance issued by the local data protection authority. Studio Box collects this data as part of its role as a service provider to you, and to ensure the health and safety of our staff and visitors to our sites.We will not hold images for longer than necessary and will dispose of them securely.